Support

Asprime International Inc offers the follow service and support

We are continuously in search for and apply the best available solutions across the entire value chain process. From market research, product selection and sourcing, to launching and marketing, to distribution and logistics support, to demand and risk management. This collaborative effort had made us to produce a much more all-inclusive offering that provides measurable, efficient and sustainable improvements across the healthcare ecosystem.

Consultation

Site Evaluation. At no cost or expense to Buyer, Supplier shall furnish buyer with site preparation studies, which shall include, but not limited to, power, air conditioning, and operational considerations with respect to the Product. Company’s personnel shall coordinate their activities with and avoid interference with Buyer’s Employees and construction contractors working to prepare the Installation Site (as hereinafter defined) for receipt of the Product / Product Accessory / Equipment. A pre-installation instruction manual will be provided to Buyer by Company upon request.

Site Preparation. Buyer shall be responsible for preparing a site suitable for the installation and operation of the Product / Product Accessory / Equipment (hereinafter “Installation Site”).

Testing and Certification. Upon completion of installation of the Product / Product Accessory / Equipment, Company shall perform prescribed tests to determine that the Product / Product Accessory / Equipment is operating in conformance with Company’s published performance specifications for the Product / Product Accessory / Equipment and any other requirements agreed to by the parties (hereinafter “Specifications”). When Company is satisfied that the Product / Product Accessory / Equipment is operating in conformance with the Specifications, Company shall produce, document and present to Buyer operational verifications data (hereinafter “Equipment Turnover”). In the even the Equipment or any feature or option thereof requires certification, Company will complete and file all necessary reports regarding Company’s manufacture, assembly, installation or other activity relating to the Equipment.

After Sales Service

Installation. In case of Product Accessories or Equipment, Company shall install the Equipment at the Installation Site in accordance with the installation schedule set forth in and incorporated herein (the “Installation Schedule”) and connect the same to the safety switches or electrical outlets to be provided and installed by Buyer. Company shall be response for all costs associated with the delivery and installation of the Product / Product Accessory / Equipment. Time is of the essence to this Agreement.

Company shall be response to install the Equipment only when Buyer has properly prepared the site at Buyer’s sole expense. Buyer shall be responsible for having the site fully ready to receive the Equipment on the estimated delivery date.

Training. Prior to Acceptance of the Product / Product Accessory / Equipment or at such other time as the parties may mutually agree, Company shall provide, at no cost or expense to Buyer, training in operation of the Product / Product Accessory / Equipment for employees designated by Buyer.

If applicable and necessary, training on the use and operation of the Equipment and related disposable will be provided at a mutually agreeable time at the request of Buyer. Training will be conducted at Buyer’s location, and the training, as well as any written materials distributed by Company, shall be provided to Buyer at no additional cost.

Updates. During the Warranty Period, or for as long as Buyer purchases any maintenance support services from Company, Company shall provide to Buyer, without additional charge, any and all routine Product Instruction changes, and updates intended to provide general improvements to the performance of the Product / Product Accessory / Equipment that are announced by Company or that are required to comply with applicable regulations.

Equipment Warranty. The warranty provided to Buyer by Company with respect to the Equipment is set forth in Warranty Certificate. The warranty period shall commence upon Acceptance of the Equipment.

Recall Notice. In the event of any recall notice issued by the Company, or the FDA, Company shall send such notice to Buyer, Attention: Risk Management Department.

FDA Recall of Equipment. If recall or modification of any of the Product / Product Accessory / Equipment required by the FDA or voluntarily recommended or required by the Company, Company shall, at its sole cost and expense, immediately notify Buyer in writing of such recall or modification; remove, package, and ship to Company’s plant the affected Product / Product Accessory / Equipment; and at no additional charge to Buyer replace such Equipment with Company Equipment which have been evaluated and accepted by Buyer as clinically comparable.

Catalog and Detailing Requirements. Company shall furnish up-to-date catalogs and/or Equipment information of current items and prices to be kept on file by Buyer’s Corporate Purchasing Department.

Supply Chain

  • Dispatch and Transit time notification
  • Product combination
  • Product outsourcing

Resources

Asprime International Inc offers the follow service and support